Our client has an A.1 reputation in the state for a dementia living facility. There is a waiting list for new occupants and the morale of the staff is very good.
As our assessment preceded it was quite obvious from the beginning that payroll was out of control. The client wanted to stay with all the positive elements of their Institution and could not figure out how to bring payroll in line.
The business assessment process identified very quickly that the very high labor cost was tied to job skills.